in the spotlight.
A positive customer experience is no longer enough. Companies must become customer-obsessed, or get left behind.
Salesforce.com bolsters their mobile offering with Heroku and Force.com.
Salesforce looks to close the gap between enterprise mobile applications and their main platform offering.
Salesforce speeds up its mobile offering with new tools and framework.
The Salesforce Mobile Services makes it easier for its customers to link its apps to mobile services.
Salesforce takes a step towards mobile by releasing a set of tools and frameworks aimed at making mobile development easier.
First contact resolution (FCR) could be the metric that your call center is overlooking. Here's what you need to know:
Direct Marketing News polls business leaders for top tips in building and sustaining customer loyalty.
The improving economy has led many organizations to rediscover the value of smaller application vendors.
When it comes to CRM solutions, Bluewolf leads the way with innovation.
When: Tuesday, March 25, 10:00pm
When: Thursday, March 27, 1-6:00pm
When: Wednesday, April 2, 12:00pm
When: April 7-9
Where: San Francisco
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