Cloud, integration and analytics are still among the top CRM trends in 2015, experts say.
When we surveyed experts about CRM trends, cloud, integration with analytics and speed of deployment are among the biggest trends we heard about for 2015. This indicates a solidification of ongoing trends rather than a year dominated by new fads or hype cycles.
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"The cloud remains top of mind," said Mike Ehrenberg, Microsoft Technical Fellow and chief technology officer, Microsoft Business Solutions.