in the spotlight.
Enterprises are looking to key performance indicators (KPIs) to measure their success, and the success of their clients.
Social is an essential part of every successful CRM program. It’s about listening and learning to develop two-way communications that can foster relationships with your customers. Here are three ways to take your customer service social.
The public sector is poised to gain from developments in cloud, mobile, and social.
Bluewolf recruits new talent fresh from the Obama campaign trail.
Tlyr Mobile release a new tools to place salesforce.com functionality into your inbox.
Make sure you're getting the most out of your cloud solution by focusing on building customer relationships, standing in the end user's shoes, and bridging business and IT.
BusinessCloud9 sits down with Bluewolf CEO, Eric Berridge, to discuss the direction of enterprise and customer engagement.
A positive customer experience is no longer enough. Companies must become customer-obsessed, or get left behind.
Salesforce.com bolsters their mobile offering with Heroku and Force.com.
Salesforce looks to close the gap between enterprise mobile applications and their main platform offering.
When: Thursday, November 6, 4:00pm
Where: Las Vegas
When: Thursday, November 13, 4:00pm
Where: San Francisco
When: Wednesday, November 19, 1:30pm
Where: New York
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