in the spotlight.
Bluewolfer Bob Furniss shares the value of giving your contact center agents the right knowledge to succeed.
Training methods tailored to the latest generation of IT workers help ease the transition.
People usually equate CRM applications with enabling their sales team, but it could become the integration point for dozens of related processes.
Kevin Roberts from FinancialForce.com sits down with Bluewolf's Eric Berridge to discuss their new global partnership.
Bluewolf bolsters it's back office consulting service with a strategic global partnership with FinancialForce.com.
Organisations which want to more closely engage with clients on social media first need to ensure their staff are properly engaged or risk missing out on the benefits...
Industry leaders team up to eliminate borders between the front and back office companies embrace cloud applications to improve responsiveness, and profitability.
Six steps to ensure your global cloud transformation is a success.
Enterprises are looking to key performance indicators (KPIs) to measure their success, and the success of their clients.
Social is an essential part of every successful CRM program. It’s about listening and learning to develop two-way communications that can foster relationships with your customers. Here are three ways to take your customer service social.
When: Thursday, April 9, 12:00pm
When: Thursday, April 23, 1:30pm
When: Thursday, May 21, 7:30am
When: Thursday, May 28, 12:30pm
Where: Washington DC
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